1. Who We Are
Aura X Technology ("we", "us", "our") is an Australian technology consulting and software development firm based at 470 St Pauls Terrace, Fortitude Valley, Brisbane QLD 4006.
We are committed to protecting the privacy of individuals who engage with our business, visit our website, or correspond with us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Personal Information We Collect
We collect personal information that is reasonably necessary for our business functions. This may include:
- Your name, email address, phone number, and company name when you contact us via our website, email, or phone
- Your enquiry details, project requirements, and any information you voluntarily share during a consultation
- Technical information including IP address, browser type, and pages visited when you use our website
- Business contact information obtained through professional channels such as LinkedIn or referrals
- Any personal information contained in documents or materials you share with us as part of a client engagement
We only collect sensitive information with your consent, or where required or authorised by law.
3. How We Collect Personal Information
We collect personal information in the following ways:
- Directly from you when you complete a contact form, send us an email, call us, or engage us for services
- Automatically through website analytics (such as Google Analytics) when you visit our website
- From third parties such as referral partners, professional directories, or social media platforms where you have made your information publicly available
4. Why We Collect Personal Information
We collect and use your personal information to:
- Respond to your enquiries and provide the services you have requested
- Manage and deliver technology consulting, software development, and project delivery engagements
- Communicate with you about your project, our services, or relevant updates
- Issue invoices, process payments, and manage our business operations
- Comply with our legal obligations, including obligations under Australian law
- Improve our website, services, and client experience
We will not use your personal information for any purpose that is incompatible with the reason it was collected without your consent.
5. Disclosure of Personal Information
We do not sell, rent, or trade your personal information to third parties.
We may disclose your personal information to:
- Our team members and contractors who need access to deliver services to you
- Technology service providers we use to operate our business (cloud hosting, email, project management tools)
- Professional advisers including lawyers and accountants where necessary
- Regulatory or law enforcement bodies where required by law
Where we engage with clients under a Non-Disclosure Agreement (NDA), any information shared during that engagement is handled in strict accordance with the terms of that agreement.
6. Non-Disclosure Agreements
We operate with an NDA-first approach. Where a client or prospective client requests a mutual NDA prior to sharing sensitive business information, we will execute that agreement before any confidential information is exchanged.
All client project information, business data, and sensitive materials shared with us in the course of an engagement are treated as strictly confidential, regardless of whether a formal NDA is in place.
7. Overseas Disclosure
Some of the third-party technology platforms we use may store or process data outside of Australia, including in the United States, the European Union, or other jurisdictions.
Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure those recipients handle your information consistently with the Australian Privacy Principles.
8. Data Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
If we become aware of a data breach likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.
9. Data Retention
We retain personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.
Client project information and business records are generally retained for seven years following the completion of an engagement.
11. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate, incomplete, or out of date information
- Request that we delete your personal information (subject to legal obligations)
- Opt out of receiving marketing communications at any time
- Make a complaint about the way we have handled your personal information
To exercise any of these rights, please contact us. We will respond within 30 days.
12. Marketing Communications
We may send you information about our services where you have provided your contact details and have not opted out.
You can unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us directly. We comply with the Spam Act 2003 (Cth).
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Continued use of our website or services following the posting of changes constitutes your acceptance of the updated policy.
14. Complaints
If you believe we have not handled your personal information in accordance with the Australian Privacy Principles, you may lodge a complaint with us directly. If unsatisfied with our response, you may escalate to the OAIC:
15. Contact Us
For any questions about this Privacy Policy, please contact us:
Note: This Privacy Policy does not constitute legal advice. If you have specific legal concerns, we recommend seeking independent legal advice.