Privacy Policy

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Effective Date: 21 July 2025
Last Updated: 21 July 2025

Aura X Technology Pty Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information.

1. What Information We Collect

We may collect the following types of personal information:

  • Name, business name, and contact details (email, phone, address)
  • Login credentials for service portals or integrations
  • Device or system information for technical support
  • Billing or payment details (for invoicing or subscriptions)
  • Web activity (IP address, browser type, cookies) when you use our site

We do not collect sensitive information (e.g. health records, racial or religious beliefs) unless required and with your explicit consent.

2. How We Collect Your Information

We collect information in the following ways:

  • Directly from you (via forms, consultations, email, phone)
  • Automatically through our website (cookies, analytics)
  • Through third-party vendors (e.g., Microsoft, N-able, Cisco) when managing your IT systems
  • When you use our apps, remote monitoring services, or submit support tickets

3. Why We Collect It (Use of Information)

We collect and use your information to:

  • Provide IT, cybersecurity, and software services
  • Deliver support and respond to technical issues
  • Issue invoices and manage service agreements
  • Set up and maintain user accounts or licenses
  • Improve website experience and system performance
  • Communicate updates, service alerts, and offers

We will not sell or rent your personal information to third parties.

4. Disclosure of Your Information

We may disclose your information to:

  • Cloud service providers (e.g., Microsoft, AWS, N-able)
  • Distributors and hardware suppliers (e.g., Dicker Data, HP, Cisco)
  • Contractors or technicians engaged to provide services
  • Regulatory authorities when required by law

All third-party providers we work with must comply with strict data handling and privacy standards.

5. Storage and Security

We store your data using secure servers and encrypted platforms including:

  • Microsoft Azure and Microsoft 365
  • Encrypted support systems (e.g., N-able, Intune, Defender)
  • Firewalled local environments and controlled-access storage

We implement physical, digital, and procedural safeguards to prevent unauthorized access, misuse, or disclosure.

6. Your Rights and Choices

You have the right to:

  • Request access to personal data we hold about you
  • Correct inaccurate or incomplete information
  • Withdraw consent or opt-out of marketing communications
  • Request deletion of your data (subject to legal and service obligations)

To exercise any of these rights, contact us at:
📧 privacy@auraxtechnology.com.au
📞 0431 129 205

7. Cookies and Analytics

Our website may use cookies and third-party tools (e.g., Google Analytics) to enhance your browsing experience.

  • Cookies help us understand how visitors use our site
  • You can control cookies via your browser settings

8. Third-Party Websites

Our website may contain links to other sites. Aura X Technologies is not responsible for the privacy practices or content of third-party websites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date noted above.

10. Contact Us

If you have any questions, concerns, or complaints about this policy or your data, please contact:

Aura X Technologies Pty Ltd
📧 Email: privacy@auraxtechnology.com.au
🌐 Website: www.auraxtechnology.com.au